REFUND POLICY

Returns period: We accept refund or return requests within 30 calendar days from the date of delivery of the order.Product condition: Products must be returned in their original condition: unopened, unused, and with the packaging intact. Products that do not meet these conditions will not be accepted for a refund.Non-refundable products: For hygiene and safety reasons, we do not accept returns or refunds on perishable products, food, or products that have been opened.

If you wish to request a refund, please follow these steps:Contact our customer service team: Send us an email to info@alimentacion-naturfood.com or call us on 620 58 33 64 explaining the reason for the return.Provide order details: Include your order number, the products you wish to return, and any other relevant information (such as photos if the product is damaged or defective).Application approval: Once we receive your application, our team will assess the situation and inform you if the return is accepted and how to proceed with shipping the products back.

Return shipping: If you wish to return a product, you will be responsible for the return shipping costs, unless the product is damaged, defective, or if the wrong item was sent. In those cases, Naturfood will cover the return shipping costs.Return method: You must return the products using a trackable shipping method. Naturfood is not responsible for products lost during the return process.

Refund process: Once we have received the returned products and verified their condition, we will process your refund within 7 to 10 business days.Refund method: Refunds will be issued via the same payment method you used for your purchase. If you used a credit card, the refund will be credited to your bank account within the timeframes established by your card issuer.Refund amount: The refund amount will be the total price of the returned products, excluding shipping costs and customs duties (if applicable).

If you received a damaged or defective product, please contact us within 24 hours of receiving your order. In these cases, Naturfood will cover the return shipping costs and offer you a full refund or a product replacement.

If you wish to exchange a product for another, we suggest placing a new order through our website and returning the original item for a refund, provided it meets the conditions of our return policy.

In certain cases, and depending on applicable law, there may be exceptions to our refund policy. If you have any questions about whether your request falls under these exceptions, please contact our customer support team.

If you have any questions about our Refund Policy or wish to initiate a return or refund, please contact us through:- Telephone: +34 620 58 33 64- Email: info@alimentacion-naturfood.com